Barracuda Support

You might encounter issues while using Barracuda. When you do - we're here for you!

This page exists to share the best support get support channels and expected first response time SLA.

Support by Subscription Tier

We'll always try to provide support as soon as possible. The following table shows the minimum first response SLA by tier as well as the supported communication channels.

Standard TierProfessional TierEnterprise Tier
First Response SLA3 business days1 business day8 hours
Email Supportincludedincludedincluded
Slack Connectincludedincluded
Instant Video SupportDuring Most US Business Hours

How to get in touch

If we have a shared slack channel (all Professional and Enterprise tier clients), that is the best method to get in touch with us. You can also always contact us at [email protected] as well as [email protected].