You might encounter issues while using Barracuda. When you do - we're here for you!
This page exists to share the best support get support channels and expected first response time SLA.
Support by Subscription Tier
We'll always try to provide support as soon as possible. The following table shows the minimum first response SLA by tier as well as the supported communication channels.
| Standard Tier | Professional Tier | Enterprise Tier | |
|---|---|---|---|
| First Response SLA | 3 business days | 1 business day | 8 hours |
| Email Support | included | included | included |
| Slack Connect | included | included | |
| Instant Video Support | During Most US Business Hours |
How to get in touch
If we have a shared slack channel (all Professional and Enterprise tier clients), that is the best method to get in touch with us. You can also always contact us at [email protected] as well as [email protected].